We make sure that our products are in good condition when we ship them. If there is any problem or damage on the product/s you ordered upon delivery, please notify us as soon as possible so we can replace your order or send you a refund.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Downloadable software products
Some health and personal care items
All goods must be in new condition and returned in the original packaging along with all accessories and free gifts received with it.
The product must not have been used or installed or had any data inputted.
All sealed items must not be opened.
Please do not send your purchase back to the manufacturer.
Book with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Unit 203, Building 1, OPVI Center (formerly Jannov Plaza), 2295 Chino Roces Extension, Makati City, Metro Manila, 1231 Philippines.
To return your product, you should mail your product to: Unit 203, Building 1, OPVI Center (formerly Jannov Plaza), 2295 Chino Roces Extension, Makati City, Metro Manila, 1231 Philippines.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over PhP1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.